F.A.Q.
The following are questions that we are frequently asked in relation to our energy brokering services. Our responses are as detailed as possible, but if you require more detailed information, please contact us and we will be happy to help.
Why should I involve a broker when purchasing energy?
As a broker, our company works in the energy markets every day, therefore we have an excellent knowledge of current market pricing. We also ensure that clients get the benefit of this knowledge and experience.
What advantages do I gain when using a broker?
Simply speaking, a reputable energy broker will save clients a great deal of time, effort and importantly, money. Clients can focus on running their business or Department, and we provide the expertise to ensure that clients don’t pay any more for their energy than is absolutely necessary.
Are there costs involved?
Indigenous Energy Procurement will provide clients with market energy pricing prior to any fee being incurred. That is, clients will know whether we can procure energy savings for clients before our fee is incurred or liable. As such, clients have the opportunity to entirely de-risk the energy procurement process with us. Our fee only becomes payable if clients opt to proceed with the energy pricing that we have procured. There is no cost and importantly no obligation to proceed with Indigenous Energy Procurement if we can not procure savings for clients. That is the ease and simplicity of our model. We do all the work up front so that clients know exactly where they stand before they commit to incurring a fee.
The following are questions that we are frequently asked in relation to our energy auditing services. Our responses are as detailed as possible, but if you require more detailed information, please contact us and we will be happy to help.
What does an energy audit consist of?
An Energy Audit is where an experienced energy analyst from Indigenous Energy Procurement completes an examination of the site, establishing where energy is used within the business. Particular areas of interest are lighting, HVAC (heating, ventilation, air conditioning), and equipment that might consume large amounts of electricity.
Is there a standard or benchmark attached to this audit process?
Yes, there is an Australian Standard for this auditing process. It is AS / NZS: 3598 : 2000
How long does an audit take?
This is dependant on the size and complexity of the premises and the client. Usually, we can complete an audit within 3 hours for larger sites, and approximately 60 – 90 minutes for smaller sites.
Do we need to be on site when the audit is being conducted?
Generally not – we can navigate our way around the site collecting the data we require to produce the final report.
We will however need keys for locks, gates, etc…free access around the site is mandatory to gain maximum benefit from the audit.
The following are questions that we are frequently asked in relation to our tariff restructuring services. Our responses are as detailed as possible, but if you require more detailed information, please contact us and we will be happy to help.
What is a Network Tariff?
Part of your energy bill has a component called “network pricing”. This component can often be the most expensive part of the bill. It is the charge for the lines and poles that deliver the power to your premises.
Each network has different price structures (network tariffs), and these can provide different pricing outcomes depending on your usage profile. For example, if clients use a great deal of power on weekends, a network tariff that has cheap off peak power would be best for those premises.
What is a Network Tariff Restructure?
A Network Tariff Restructure involves an experienced team member from Indigenous Energy Procurement reviewing your energy bill, discussing with you how your business runs (hours of trade, plant equipment used, etc…) then selecting the most cost effective network tariff for your business.
How much can a Network Tariff Restructure save us?
Indigenous Energy Procurement has delivered savings of up to 20% of the total bill cost.
Is there a cost to my business for this service?
This service is free to all customers of Indigenous Energy Procurement.
The following are questions that we are frequently asked in relation to our metering solutions. Our responses are as detailed as possible, but if you require more detailed information, please contact us and we will be happy to help.
What part does metering play in your energy program?
Metering plays a vital role in your energy program. As you would know, the meter reads how much energy you use and this information helps retailers create the bills you receive. The type of meter you have can however, create very different outcomes for your energy program, including bringing great savings to your business.
What does Indigenous Energy Procurement use for metering?
Indigenous Energy Procurement recommends and uses commercial grade, type 4, communications metering. This ‘state of the art’ metering technology gives accurate meter reads at 30 minute intervals and opens up to us a selection of network tariffs which can create significant savings for your business (see Network Tariff Restructuring). This metering also allows internet access to manage your energy usage better – on a day by day basis if necessary.
The following are questions that we are frequently asked in relation to our energy management services. Our responses are as detailed as possible, but if you require more detailed information, please contact us and we will be happy to help.
What Energy Management Services does Indigenous Energy Procurement offer?
Indigenous Energy Procurement has services that include monthly bill auditing (checking for accuracy in billing, metering and tariff rates) and Level 1 Site auditing to AS / NZS 3598 : 2000.
We also have a range of energy reduction products to help reduce your electricity usage, and lower your carbon footprint.
What benefits can these services provide?
The most important benefit is knowing that you are using your energy effectively, and at the best possible rates.
The energy industry is a complex one, and quite often unsuspected events occur that can create problems that are hard to resolve. The issues can be around billing, transferring to another retailer, power interruptions, pricing issues, and whole host of other concerns.
We ask that if you ever have a problem, please contact us, and we will endeavour to resolve the issue, or give you direction as to how the problem can be fixed. It’s all part of the service at Indigenous Energy Procurement.
What happens if my power goes out?
The first thing to do is to check if it has happened to everyone in your street / precinct. If everyones power is out, then it is a network issue (lines and poles). Call your retailer – the company that sends you the bills. They will call the network company who will be out as soon as possible to fix the issue.
If it is your business only, then it is an internal issue, and you will need to get an electrical contractor in immediately, to fix the problem.
My bill has incorrect rates and charges?
You will need to contact your retailer (the company that sends you the bills). Their phone number should be on the top right hand side of the bills you receive.
If you are a client of Indigenous Energy Procurement, just give us a call, and we will sort this out for you. This way you can concentrate on running your business.
If I decide to change retailers how long should it take?
Changing retailers usually takes approximately 5 – 8 weeks for larger commercial sites and up to 13 weeks for SME sites.
It is not as quick as other services – like telecommunications where change over can be immediate. If this time frame has expired, and changeover has not occurred, please call your retailer.
Again – if you are a client of Indigenous Energy Procurement, we will do the chasing for you.